Shipping Information | Simply Cozy Homes

Every Simply Cozy Homes order is checked and packed by hand before it leaves us. Home decor travels badly when it is packed carelessly, so we spend the extra minutes on inspection, inner padding, and box choice to help your order arrive in one piece.

Most orders are dispatched within 1–2 business days. Larger items, made-to-order pieces, and orders placed during busy periods may need a little longer.

Once your order ships, you will get a confirmation email with tracking information.

Order Processing

Before an order is approved for dispatch, our team completes a short quality-control pass.

This usually includes:

Confirming the items, sizes, colors, and quantities ordered
Unwrapping and inspecting each item for chips, cracks, marks, or loose stitching
Checking that any glass, ceramic, or mirrored item is intact
Testing electrical items such as lamps and diffusers where applicable
Confirming that assembly hardware, shades, cords, or cushion inserts are included
Wrapping fragile items individually and double-boxing where needed
Adding the care card and any assembly instructions

Orders are processed Monday through Friday, excluding public holidays. Orders placed over the weekend begin processing on the next business day.

Shipping Timeline

Standard processing time is 1–2 business days for in-stock items.

Oversized items, fragile items that need custom packing, made-to-order pieces, and unusually high order volumes may extend processing to approximately 3–5 business days.

After dispatch, estimated delivery times are:

Standard shipping: 3–7 business days
Expedited shipping: 2–3 business days, where available
Oversized or freight items: 5–10 business days
Remote locations: an additional 1–3 business days

Delivery estimates begin once the carrier collects the package. They do not include processing time.

Shipping dates are estimates rather than guarantees. Severe weather, carrier disruption, holidays, incorrect address details, and other circumstances outside our control can affect delivery.

Shipping Charges

Available shipping methods and their prices are shown at checkout before payment is completed.

Shipping is calculated from the delivery location, package size, weight, and the service you choose.
Standard shipping is free on orders over [$49].
Oversized items may carry a separate handling charge, shown on the product page and again at checkout.
Expedited shipping charges are non-refundable once the carrier has collected the package, except where the law requires otherwise or where the service you paid for was not provided.

Delivery Expectations

Orders ship in protective packaging, with padding around anything breakable. Heavier or more fragile pieces are boxed inside a second outer carton.

Some items include internal protection that has to come out before use. Examples include foam blocks inside lamp bases, cardboard collars around shades, corner guards on frames and mirrors, and plastic film on glass or metal surfaces.

Remove all protective material and film before using or plugging in an item. The instructions included with the item will identify anything that needs to come off.

After unpacking, you will normally need to:

Remove all inner packaging, film, and ties
Fit any shade, finial, bulb, or cushion insert supplied separately
Complete light assembly on items such as shelves, side tables, and floor lamps
Let folded textiles rest for 24–48 hours so creases drop out
Air out items that were vacuum-packed or plastic-wrapped
Keep the packaging until you are happy with the item

A signature may be required for higher-value or oversized deliveries.

Tracking and Communication

As soon as your order is dispatched, we send a shipping confirmation with your tracking number and carrier details.

Tracking can take several hours to start showing movement after the label is created, so an unchanged status on day one is normal.

Please keep an eye on tracking once the package is moving. If you will not be home on the expected delivery date, use the carrier’s delivery-management options where available.

If tracking shows no movement for more than 3 business days, contact us and we will help investigate the shipment.

Changing Your Shipping Address

If you entered the wrong address, contact us as soon as possible.

We can usually update an address while the order is still being packed. Once the order has been handed to the carrier, we cannot guarantee that the delivery address can be changed.

For security, we may ask you to verify order details before approving a significant address change.

Shipping Restrictions

We currently ship to addresses within the continental United States.

We are not able to ship to:

PO boxes for oversized items
APO/FPO addresses
Freight-forwarding services
Hotels or temporary accommodation
Addresses outside the continental United States

Some remote or restricted locations need extra delivery time or may not qualify for expedited shipping. Shipping availability is confirmed at checkout.

Damaged Packages

Please inspect the outer carton before opening your order.

Minor scuffs or dents on the shipping box do not necessarily mean the item inside is damaged. If the package arrives crushed, punctured, soaked, or obviously mishandled, take photographs before opening it.

If the item itself is damaged:

Do not try to repair, glue, or modify it.
Keep the original box and all packaging materials.
Photograph the shipping box, the inner packaging, and the damaged area.
Contact us within 48 hours of delivery.
Include your order number and a short description of the problem.

We will review the photos and arrange the appropriate next step, which may be a replacement, a replacement part, a carrier claim, or a return and refund.

Missing Items

Smaller pieces are often packed inside a larger item or in a separate accessory box. Shades sit inside lamp bases, hardware packs tape to the underside of shelves, and cushion covers ship folded inside their inserts.

Before reporting something as missing, please check all packaging carefully, including inside the item itself.

Large orders sometimes travel in more than one box, and those boxes can arrive on different days. Your shipping email will say if your order was split.

If something is still missing, contact us within 7 days of delivery with your order number and the name of the missing item.

Delayed or Lost Shipments

Carrier delays happen, especially around holidays, severe weather, and peak shopping periods.

If tracking shows your order as delayed, we recommend allowing up to 2 additional business days for the carrier to complete delivery.

If tracking shows the package as delivered but you cannot find it:

Check around the delivery location, including porches, side doors, and garages
Ask others in your household
Check with neighbors or building management
Review any delivery photograph or carrier notice
Wait until the end of the delivery day, since tracking sometimes updates early

If the package is still missing, contact us so we can review the shipment and, where appropriate, open an investigation with the carrier.

Items Bought Through Our Amazon and Retailer Links

Some of our guides and product picks link to Amazon and other retailers. Those purchases are handled entirely by that retailer.

For those orders:

The retailer sets the shipping speed, cost, and delivery area
Tracking, delivery updates, and claims go through your account with them
Damaged, late, or missing packages are resolved under their policy, not ours
We cannot see the order, change the address, or arrange a replacement

Everything on this page applies to orders placed in the Simply Cozy Homes store.

Need More Help?

If you have a question about an existing shipment, have your order number and tracking number ready when you contact us.

Email info@simplycozyhomes.com, or use the Contact page. Our FAQs page also covers the most common shipping and delivery questions.